Refund Policy

Refund Policy for Host My Idea

We provide 7-Day refund Policy on Eligible Services with the following conditions:

Refunds Eligible Products:

• Shared Hosting
• Unlimited Hosting
• Cheap Web Hosting

Refunds Not Eligible Products:

• Domain Name (Registration, Renewal & Transfer)
• Reseller Hosting
• Addons

Refund Policy Conditions:

• Refunds are limited to one per customer (multiple services or signups don’t qualify).
• Money back guarantee is applicable for new clients only. New orders from existing clients will not qualify.
• No refund if the account is suspended due to non-payment.
• You can request a refund only if a cancellation request is placed within the guarantee period.
• No refund after funds are added to the Host My Idea wallet (Credit Balance).
• Refund provided into Host My Idea wallet is non-refundable.
• No refund for accounts closed for TOS violations.
• No backup of data will be provided if the account is suspended due to non-payment.
• Existing product upgrades or downgrades will not be refunded.
• VPS product will not be refunded if delivered before requesting cancellation.
• No refunds for renewal invoices/services.
• No refunds for Domain Registration/Renewal/Transfer.
• No refunds for overdue invoice payments.
• If you already have a product and order a new product, then only a 10-day credit-back guarantee applies.
• No refunds for installation fees, VPS, dedicated servers, SSL certificates, Domain privacy, Domain names and licenses, or custom software installs.
• No refund if our team finds no issue in your Hosting plan from our side.
• No refund for domain names similar to trademarked domains/brands engaged in similar business.
• No refund for domains or hosting service involved in phishing contents/abuse cases.
• No refund for Service(s) suspended due to Email Marketing, Email Abuse, Misuse, Illegal/Immoral use, or Over-use.
• No refund for hosting illegal content such as copyrighted mp3, video, or audio files without proper rights.

Refund Process:

Refunds will be processed within 7 working days through the payment method used for the original transaction.

To request a refund, the customer must create a cancellation request from the client area and open a support ticket. Refunds will be processed within 7 - 10 working days to your original payment method.